embedded seven-button controller malfunction E15、E25

• suitable products

        Applicable to all height-adjustable desks using this hand controller

Note: The control panel has seven buttons that can be used, and they are all embedded in the countertop, which is why it's called a seven-key embedded hand controller.

• problem description

The display shows an E15 or E25 error code.

• troubleshooting steps

1、Swap the connection cable between the leg and the control box.

2、If the error code changes after you make the swap, you’ll need to replace the leg. For example, if it originally shows “E15” and then changes to “E25” (or the other way around), that means there’s an issue. E15 is associated with the M1 port, and E25 is linked to the M2 port.

3、If the error code stays the same after swapping, then you’ll need to replace the control box. For instance, if it still shows “E15” after the swap, it’s time to get a new control box.

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